Privacy Policy

1 Introduction

tkclub ("the Company", "we", "us", "our") operates the online betting and casino platform accessible at tkclub.bio. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data provided by or collected from users ("you", "the Player") of the tkclub platform.

This Privacy Policy applies to all services offered by tkclub, including sports betting, live casino gaming, slot games, crash games, account management, payment processing, customer support interactions, and any promotional activities conducted through the tkclub platform or by direct communication with players.

By registering a tkclub account, accessing the platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not use the tkclub platform.

This Privacy Policy should be read in conjunction with the tkclub Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the tkclub platform.

2 Data We Collect

tkclub collects personal data that is necessary to provide the services you request, verify your identity, process financial transactions, comply with regulatory obligations, and maintain a safe and fair gaming environment. The categories of personal data we collect include the following:

3 How We Collect Data

tkclub collects personal data through several channels depending on how you interact with our platform. The primary methods of data collection are as follows:

• Direct Submission: Data you voluntarily provide during account registration, KYC verification, payment transactions, customer support requests, or when completing any form on the tkclub platform.
• Automated Collection: Technical and usage data collected automatically when you access the tkclub platform, including via cookies, web beacons, pixel tags, and server logs. This includes your IP address, device identifiers, browser configuration, and session activity.
• Payment Providers: Transactional data received from payment processors such as bKash, Nagad, Rocket, Upay, and card networks when you initiate deposits or withdrawals. This data is limited to what is necessary to confirm and reconcile your transactions.
• Third-Party Game Studios: Aggregated game activity data shared by our game provider partners — including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — relating to your participation in their games hosted on the tkclub platform.
• Identity Verification Services: Where tkclub uses third-party KYC service providers to assist with document verification, those providers may share verification results and associated data with us as part of the compliance process.
• Publicly Available Sources: In limited circumstances, tkclub may cross-reference publicly available information (such as publicly listed sanctions lists) to comply with anti-money laundering (AML) obligations.

4 How We Use Your Data

tkclub uses the personal data we collect for specific, defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we process your personal data are:

• Account Management: Creating, maintaining, and administering your tkclub player account, including authentication, password management, and account security monitoring.
• Service Delivery: Enabling you to place bets, play casino games, participate in promotions, and access all features of the tkclub platform.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method, reconciling transactions, and maintaining accurate financial records of your account activity.
• Identity Verification & KYC: Verifying your identity and age in compliance with our responsible gaming commitments and applicable regulatory standards.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the platform.
• Responsible Gaming: Monitoring player behaviour patterns to identify signs of problem gambling, applying voluntary or mandatory deposit limits, session limits, and self-exclusion measures where appropriate.
• Customer Support: Responding to your enquiries, resolving disputes, and maintaining records of communications to ensure consistent service quality.
• Marketing & Promotions: Sending you relevant bonus offers, promotional communications, and personalised recommendations — subject to your expressed marketing preferences and opt-in consent. You may opt out at any time by contacting [email protected].
• Legal & Regulatory Compliance: Meeting our obligations under applicable laws, responding to lawful requests from regulatory bodies or law enforcement, and maintaining records as required by applicable rules.
• Platform Improvement: Analysing aggregated usage data to improve the performance, user experience, and content of the tkclub platform.

5 Legal Basis for Processing

tkclub processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform the contract between you and tkclub — including account creation, payment processing, bet settlement, and customer support — is carried out because it is necessary to deliver the services you have requested.
• Legal Obligation: Processing necessary to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, age verification mandates, and lawful requests from competent authorities.
• Legitimate Interests: Processing carried out to pursue tkclub's legitimate business interests, including fraud prevention, security monitoring, platform optimisation, and responsible gaming monitoring, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — principally for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

tkclub does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: We share the financial data necessary to process your deposits and withdrawals with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Visa, and Mastercard. These providers are contractually bound to process your data only for payment purposes.
• Game Studio Providers: The game providers whose titles are hosted on the tkclub platform — such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — may receive your player identifier and game session data as necessary to deliver their games and settle game outcomes.
• Identity Verification Partners: Third-party KYC and identity verification service providers engaged by tkclub to assist with document verification and age confirmation processes.
• IT & Security Service Providers: Technology partners providing hosting, data storage, cybersecurity, fraud detection, and platform infrastructure services to tkclub, subject to strict data processing agreements.
• Legal & Regulatory Authorities: tkclub may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or regulatory directive — including in connection with anti-money laundering investigations.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of tkclub's business assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

7 Cookies & Tracking Technologies

The tkclub platform uses cookies and similar tracking technologies to operate core platform functions, improve user experience, and analyse platform performance. A cookie is a small data file stored on your device by your web browser when you visit a website.

tkclub uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing identifiers. These cookies cannot be disabled without preventing access to core platform features.
• Performance & Analytics Cookies: Used to collect anonymised or aggregated data about how players use the tkclub platform — including pages visited, session duration, and error reports — to help us improve platform performance and usability.
• Functional Cookies: Allow the platform to remember your preferences, such as your display language, game history, and account settings, to provide a more personalised experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These cookies are only set with your prior consent and can be disabled at any time.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tkclub platform. For full details of the cookies used on tkclub.bio, please refer to our cookie settings within your account preferences.

8 Data Retention

tkclub retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active tkclub account is retained for the duration of the account's active status and for a minimum period following account closure, as required by applicable regulations.
• Financial & Transaction Records: Records of deposits, withdrawals, and bet settlements are retained for a minimum of five (5) years following the date of the transaction, in accordance with anti-money laundering record-keeping requirements.
• KYC & Identity Documents: Identity verification documents are retained for the period required by applicable law following account closure, which is typically a minimum of five (5) years.
• Customer Support Records: Support communications are retained for up to three (3) years following the resolution of the relevant matter, to assist with any subsequent enquiries or disputes.
• Marketing Data: Data held solely for marketing purposes is deleted or anonymised within twelve (12) months of you withdrawing your marketing consent, unless it is also required to be retained for another purpose such as financial record-keeping.

When personal data is no longer required, tkclub disposes of it securely using industry-standard data destruction methods. Anonymised or aggregated data from which individual players cannot be identified may be retained indefinitely for analytical purposes.

9 Data Security

tkclub implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• 256-Bit SSL Encryption: All data transmitted between your device and the tkclub platform is encrypted using 256-bit SSL/TLS protocols, ensuring that your personal and financial data cannot be intercepted in transit.
• Access Controls: Strict role-based access controls limit internal access to personal data to only those employees and contractors who require it for their specific job functions. All access is logged and audited.
• Firewalls & Intrusion Detection: Our platform infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems (IDPS).
• Data Minimisation in Storage: We store only the minimum data necessary and apply encryption at rest for all sensitive data stores containing personal or financial information.
• Regular Security Audits: tkclub conducts periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited.
• Staff Training: All tkclub personnel with access to personal data receive regular training on data protection obligations and security best practices.

10 Your Rights

As a tkclub player, you have specific rights in relation to your personal data. tkclub is committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of Access: You have the right to request a copy of the personal data tkclub holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by tkclub be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that tkclub delete your personal data — for example, where it is no longer necessary for the purposes for which it was collected. This right may be limited where tkclub is required to retain data by applicable law.
• Right to Restriction of Processing: You have the right to request that tkclub restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where it is based on tkclub's legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please submit a written request to [email protected]. tkclub will respond to all valid requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, and you will be notified accordingly.

11 Children's Privacy

The tkclub platform is strictly intended for adults aged 18 and above. tkclub does not knowingly collect, store, or process personal data from individuals under the age of 18. If you are under 18, you must not use the tkclub platform or submit any personal data to us.

If tkclub becomes aware that it has inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data from our systems and close the associated account. All funds held in an account found to belong to an underage player will be frozen pending investigation and will not be paid out.

If you are a parent or guardian and believe that your child has registered a tkclub account or submitted personal data to us, please contact [email protected] immediately so that we can investigate and take appropriate action.

12 Third-Party Services

The tkclub platform integrates third-party services — including game studios, payment processors, analytics providers, and security tools — that may collect or process personal data as part of their service delivery. Each such third-party provider operates under its own privacy policy and data processing terms.

tkclub enters into data processing agreements with all third-party processors to ensure they handle your personal data only as instructed by tkclub, for the specific purposes described in this Privacy Policy, and with security standards equivalent to our own.

tkclub is not responsible for the privacy practices of external websites or services that are not operated by tkclub, including any third-party payment platforms you may access directly in the course of making a deposit or withdrawal. We encourage you to review the privacy policies of any third-party services you use in connection with the tkclub platform.

13 Updates to This Privacy Policy

tkclub reserves the right to update, modify, or replace this Privacy Policy at any time in response to changes in applicable law, our data processing practices, or the services we offer. When material changes are made to this Privacy Policy, we will notify registered players via platform notification or to the email or mobile number associated with their account.

The effective date and last updated date at the top of this document will be revised each time this Privacy Policy is amended. We encourage you to review this Privacy Policy periodically to remain informed about how tkclub collects and uses your personal data.

Your continued use of the tkclub platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you must cease using the platform and may request account closure by contacting [email protected].

14 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way tkclub handles your personal data, please contact our support team using the details below. All data-related correspondence must be submitted in English.

• Data Enquiries Email: [email protected]
• Subject Line: Please include "Privacy Request" in the subject line of your email for faster routing
• Response Time: tkclub aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days
• Support Hours: 24 hours a day, 7 days a week

When submitting a data access, rectification, erasure, or portability request, please include your registered mobile number and account username to enable our team to locate your account records and process your request efficiently.